This means that the box can’t connect to the internet. Please follow the steps below:
1. First check that the network cable is connected to both the box and your router/switch/modem.
2. Try to restart the box with the ON/OFF-button.
3. When the box is on, check the Ethernet LED lights on the back of the box. If the lights aren’t lit, try with a different network cable.
If none of the above works, please contact the person in charge of your IT in your store for further assistance.