Support Barix Need help with your Barix RetailPlayer? Please contact us. Installation guide and FAQ will soon be available for Barix RetailPlayer. Phone: +46 18-432 03 00 E-mail: [email protected] Installation Guide FAQ Status Currently experiencing issues with Barix controller Occurred: 2025-06-23 08:45 Status: Resolved Some users may have trouble logging in via the QR code to change channels or adjust the volume. Affected users will see a “Product Key not valid” message when attempting to sign in. Our service provider is actively working to resolve the issue, and we expect it to be fixed shortly. Updates 2025-06-23 08:55 We are currently working on resolving the issue. 2025-06-23 09:20 The issue with the Barix player has now been resolved. You can once again log in via QR code to adjust volume or change channels as usual.