Support
When the Barix player is working as it should, the status LED has a green light. The image shows where to find the status LED on your device. This single light may blink or change color depending on the player’s status. If it’s not solid green, check the troubleshooting guide below to identify the issue.
This can be related to different reasons, please have a look at your Barix player and choose one of listed situations below:
The LED marked ”Status” is off
Restart the Barix player by unplugging the power cable for 30 seconds. If you still don’t hear any music, please contact our support ([email protected]).
None of all LEDs are on
The Barix player is powerless and you need to ensure that the power adapter is fully connected. If you still don’t hear any music try another electric outlet. If you still don’t hear any music, please contact our support for further assistance.
The LED marked ”Status” is blinking
This might not be related to the Barix player, but to your sound system and we recommend you to contact your sound system supplier or try our troubleshooting listed below:
Your Barix player is probably offline. Please see our troubleshooting below:
NOTE! If this also applies on other network based equipment, this issue is probably not related to the music device – please contact your IT-department instead.
Troubleshooting
– Check that the network cable is fully connected to both the Barix player and to your router/switch. If still not working:
– Restart the player by unplugging the power cable for 30 seconds. If still not working:
– Contact your IT-department to ensure that todays connection is OK. You could also ask if any changes have been made which might have put Barix player in an offline mode. If still not working:
– Exchange your network cable. If still not working:
– Contact our [email protected]
NOTE! If you have the Barix player based on wifi and have changed SSID and/or password, please contact us. If possible, connect a network cable to the Barix player and to the store network temporarily. By doing that, we can re-configure SSID and/or password remotely.
Look at the Barix player to see if you’re offline. You have probably several music updates in the queue and once you’re back online, updates will follow trough and start playing.
The Barix player is programmed to play music during a certain schedule, probably in line with your opening hours. It starts at time A and stops at time B. If you experience that your device is incorrect configured, please contact us.
Note! The parcel must be sent as traceable. The parcel needs to include the Barix player and the associated power adapter.
Company: Royal Streaming AB
Address: Kungsgatan 38
Zip code: SE-753 20
City: Uppsala
Country: Sweden
Attention: Support
Email: [email protected]
Phone: +46 18-432 03 00
Missing the Barix player + associated power adapter will be invoiced 1,800 SEK ex. VAT within 30 days. Missing power adapter will be invoiced 250 SEK ex VAT.
Use return shipping and apply the following information:
Product: Barix player
Manufacture: Barix
Model: Retail Player S400
Dimensions: 6,7 x 12 x 2,2 cm (L x W x H)
Weight: 0,131 kg
Value: 1,799 SEK
Product: Power adapter
Manufacture: POWER ADAPTER
Dimensions: Piece
Value: 1 SEK (associated product to Barix)
Still need help?
Reach out to our support team – we’re here to help. Our goal is to respond within two hours, Monday to Friday, 09:00–17:00 CET, or by the next working day at the latest.
Phone: +46 18-432 03 00
Mail: [email protected]
