Privacy Policy


In order for Royal Streaming AB (“Royal Streaming”) to be able to provide you with the Service (as defined in the General Terms and Conditions – Website and Applications) as well as to be able to provide you with individualized offers regarding the Service and products available from Royal Streaming and/or our business partners, Royal Streaming collects personal data from you. The data we collect from you is mainly provided by you when you subscribe for our Service, but some data is also collected automatically regarding your use of the Service.

It is very important that you read through this privacy policy before you subscribe to our Service.

The purpose for collecting personal data

We categorize the type of personal data we collect into two categories:

information which we must collect in order for you to be able to use our Service, and

information that we can use in order to provide you with additional features and improved experience.

These two type of categories of information is collected in order for Royal Streaming to provide you with the Service you have wished to access as well as to be able to provide you with individualized offers and advertising regarding the Service and future products available from Royal Streaming and/or our business partners from time to time. We also process personal data about you in order to personalize and improve your experience with the Service as well as for developing new products and services.

Royal Streaming also process personal data for the purpose to ensure technical functionality of the Service, protect copyright-protected content of the Service, develop new products and services, and analyze your use of the Service, including your interaction with applications, advertising, products, content and services that are made available, linked to, or offered through the Service. We also need to process personal data about you to communicate with you for Service-related or research purposes including via e-mails, notifications, text messages, or other messages, to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via e-mails, notifications, or other messages. Another purpose for which Royal Streaming may process personal data about you is to process your payment for our Service or prevent or detect fraud.

Royal Streaming may also use personal data for direct marketing purposes including sending direct marketing e-mails to you.

Personal data which we collect

Royal Streaming collects the following personal data from you in order to provide the Service:

Registration information including name, e-mail address and IP-address.

Broad, non-specific location, about where you are which we derive from your IP-address.

The music you listen to and your interaction with the Service. This allows us to make recommendations to you and suggest relevant music and Services to you.

Technical and sensor information necessary to operate the Service. This includes the type of browser and device you use, data from the touchscreen, and information from your device’s accelerometer and gyroscope sensors. This enables you to control the Service and allows us to do simple things like rotate videos and recommend music.

Cookie data and URL information, network connection type, browser type, language and information enabling digital rights management and operating system.

Widgets, which may be used to show personalized content or advertising.

Payment data, which includes credit or debit card information and other financial data which we need in order to process your payment.

The type of personal information listed below is only collected in order to offer you additional features. We will never process any of the following information unless you have chosen to share it with us, or decided to opt out from the features.

Your specific location

The above mentioned personal data is processed in order to fulfill Royal Streaming´s duties towards you under your agreement with us. The legal ground for processing personal data is Article 6 Section b) Regulation (EU) 2016/679 of the European Parliament and of the Council and Article 10 Section a) of the Swedish Personal Data Act (1998:204).

By accepting these terms in this Privacy Policy you consent to profiling.

You may separately have accepted to be exposed to commercial messages, newsletters and advertisement sent by Royal Streaming when using the Service. If you do not want to be notified about these offers or news you may always opt-out from such information by following the instructions in each notification which you receive.


Royal Streaming also use cookies in order to provide the Service. Information about how we use cookies can be found in our Cookie Policy.

How long personal data is stored

Personal data that Royal Streaming collects and processes about you in order to fulfill its duties under the agreement, which you have entered into with us to be able to receive our Service, will be stored as long as the agreement entered into by you is in force, and for as long as legally necessary after termination of account/agreement. Personal data about you will never be processed for a longer period than necessary.

Who we share information with

Royal Streaming will in some situations share certain information with other business partners. For example, like most services, if you sign up for our Service via a third party, we share some information with them and they share some information with us in order to enable your account. We may further share information with our music industry partners, customers and other cooperation partners in order to help them understand how the content is performing, with marketing partners who help us with promotional efforts, and with advertisers that allow us to offer services and promotional communication and help us understand how the users interact with advertisements. We may also share information with analytical providers in order for us to analyze how our users use the Service and to improve their user experience. We may also share certain information with other companies within the Royal Streaming group.

Financial data and payment information is further collected and stored by us and/or our payment processor.

We may also share information for the purpose to respond to legal process (e.g., a court order), if we believe in good faith that it is necessary to do so; to comply with requirements of mandatory applicable law; to protect the safety of any person; and to address fraud, security, or technical issues.

Transferring of personal data to third countries

Royal Streaming have servers located outside of EU/EEA where we may process and store personal information about you. Royal Streaming may also transfer personal data to other companies within the Royal Streaming group or to third parties located outside of the EU/EEA. Royal Streaming may also subcontract processing to, or share your information with, third parties located in countries other than your home country. Your personal information may therefore be subject to privacy laws that are different from those in your country of residence where you may have fewer legal rights in relation to your information. You hereby consent to such transferring of personal data outside of the EU/EEA in accordance with Article 49 a) Regulation (EU) 2016/679 of the European Parliament and of the Council.

Information shared by you

The Royal Streaming Service is a social Service that offers the user many ways to find, enjoy and share content. You as a user may choose to or other content with other users who has subscribed for the Service. This information will, if shared, be publicly available information to the user(s) which you accept to share it with. You may change your settings and limit the information which you have made publicly available.

Third party applications

If you connect your account to a third party application, Royal Streaming may automatically share your activity and activity-related stories with that service, including the content you consume. You understand and agree that such information may be attributed to your account on the third party application and may be published on such service. You understand and agree that a third party application’s use of information collected from you (or as authorised by you) is governed by the third party application’s privacy policies and your settings on the relevant service, and Royal Streaming’s use of such information is governed by this privacy policy and your account settings.

Contests, campaigns and surveys

From time to time, Royal Streaming may offer you to take part in contests, campaigns and/or surveys. This privacy policy shall apply to such special promotions as well, unless otherwise is stated in the specific information provided for each promotion.


Royal Streaming, and if applicable its cooperation partners, have taken several safety measurements in order to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. Personal data collected from you and processed within the company will only be accessed by employees and companies that are in need to process such information.

Royal Streaming is committed to protect user information. Your password protects your user account, so you should use a unique and strong password, limit access to your computer and browser, and log out after having used the Service. However, even if we take data protection precautions, no security measures are completely secure, and we do not guarantee the security of user information.


Royal Streaming may display advertisements from third parties and other content that links to third party websites. Royal Streaming cannot control and will not be held responsible for third parties’ processing of personal data. Please read each third-party provider´s own privacy policies to find out how they collect and process your personal data.


The Service offered by Royal Streaming is not directed to children under the age of 16. A person under the age of 16 will not be able to register for an account or be able to use the Service provided by Royal Streaming. We do not knowingly collect personal information from children under 16 unless a parent of a child has given its explicit consent. If you are under the age of 16, do not use the Service and do not provide any personal information to us without providing us with your parents written consent first. If you are a parent of a child under the applicable age limit and become aware that your child has provided personal information to Royal Streaming, please contact us on the e-mail address provided below and you may request exercise of your applicable access, rectification, cancellation, and/or objection rights.

Access and updates of user information

In case Royal Streaming is processing personal data about you due to received consent, you may at any time withdraw the whole or part of such consent. A withdrawal of consent does however not affect the lawfulness of processing based on consent before such withdrawal. You are further entitled to receive information about what kind of personal information that is processed about you. You are also entitled to demand rectification of any inaccurate personal data that is processed about you. You are also, under certain circumstances, entitled to receive data processed about you in a structured, commonly used and machine-readable format and you are also entitled to transfer these to another data controller (portability). You are also, under certain circumstances, entitled to erasure or limitation of personal data or able to object against our processing or personal data. You are also entitled to submit any complaints to the Swedish Data Protection Authority or other authorized authorities.

Changes to this privacy policy

Occasionally we may, in our discretion, make changes to this privacy policy. When we make material changes to this policy, we will provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Service or by sending you an e-mail. In some cases, we will notify you in advance, and your continued use of the Service after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you do not wish to continue using the Service under the new version of the privacy policy, you may terminate your subscription with us by contacting us through the e-mail provided below.

Additional information or questions

If you would like to receive further information about processing of personal data, you are more than welcome to contact us via post to the address provided below.

Royal Streaming AB
Reg. no. 556697-4746
Skolgatan 6
753 11 Uppsala