FAQ – Streamit

This is what Streamit is supposed to look like – A song name followed by a channel name on the display:

Case: We hear the same songs over and over again

This can be related to different reasons, please have a look at your Streamit and choose between following: 

The display is showing ”Reconnect x sec..” followed by ”Box offline” or ”1.pls”
Sollution: 
The Streamit is probably offline.
NOTE! If this also applies on other network based equipment, the issue is probably not related to the music device – please contact your IT-department instead. If not please proceed with our Troubleshoot

Troubleshoot
Please follow the steps below until your Streamit is connected again. Start from top and follow if the Streamit still has no connection.
1. Check that the network cable is fully connected to both Streamit ”Ethernet” and to your router/switch. If both lamps of Streamit’s ethernet socket are lightning or blinking, the Streamit is receiving network. If none of the lamps are lightning, the other end of the network cable is probably not connected to the router/switch.
2. Restart Streamit by unplugging the power cable for 20 seconds
3. Contact your IT-department to ensure that todays connection is OK. You could also ask if any changes have been made which might have put Streamit in offline mode.
4. Exchange the network cable
5. Contact Royal Streaming Support

The display is showing a song name followed by ”Box offline” or ”1.pls”

Sollution: This is probably related to the fact that someone pressed ”Alt” once Streamit was playing. Please follow the steps listed below to get back running.
1. Press ”Alt” once
2. Wait until you see a song name followed by a channel name on the display. Now you should hear music. If not, please contact our support. 

 

Case: We hear no music

This can be related to different reasons, please have a look at your Streamit and choose between following: 

1. Ensure that the power adapter is fully connected to both ”Power (5V/12V)” and to an electric outlet. If still not working,
2. try another available electric outlet. If still not working,
3. unplug the power adapter to Streamit for 30 minutes. If still not working,
4. Please contact Royal Streaming Support

It looks like the Streamit is Online, but we still don´t hear any music?

Sollution: If you see a song name in the top of the display follow by a channel name in the bottom of the display, the Streamit is configured to play and this is most likely not related to the Streamit, but to your sound system. We recommend you to contact your sound system supplier or try our troubleshoot listed below: 

Troubleshoot
1. Press on the arrow pointing to the right. If the display then says ”Volume 31” , go on to the next step. If the display says anything else than ”Volume 31”, please press the arrow pointing to the right until ”Volume 31” appears o the display.
2. Ensure that you amplifier/transmitter is on
3. Ensure that the RCA cable is fully connected to both Streamit ”Line out” and to your amplifier/transmitter input
4. Check that correct input is choosed to play
5. Check that the input volume and master volume is set according to your daily standard
6. Change input on your amplifier. Do not forget to also change input to be played.
7. Please change RCA cable (or other sound cable models)
8. Contact your sound system supplier – One of them might be listed below.

RCA cables

Loud of Sweden: [email protected], +46 (0)18-43 20 300
Audio Pro (Business, Sonab): [email protected], +46 (0)18-43 20 300
Sonos: +46 (0)20 120 30 20

The music is ”choppy”, i.e. stopping and starting

1. Ensure that the RCA cables (or other sound cable models) connected to Streamit Line Out and your amplifier/transmitter isen’t ”glitching”
2. Please contact your sound system supplier – One of them might be listed below.

RCA cables

Loud of Sweden: [email protected], +46 (0)18-43 20 300
Audio Pro (Business, Sonab): [email protected], +46 (0)18-43 20 300
Sonos: +46 (0)20 120 30 20


Case: The music is repetitive

– If you’re online, you’ll receive music updates according to the agreement. If you still experience it repetitively, please contact us.
– If you’re offline (”Reconnec X sec..” and ”Box offline” or ”1.pls”), please go to ”Streamit is offline..” or contact us. Once you’re back online, updates will follow trough and start playing immediately.

Case: The music does not play in the correct time span

The Streamit is programmed to play between ”start” A and ”stopp” B, but can also be played 24/7. If you experience that Streamit is incorrect configured, please contact us.

I need to return the device, where do I send it?
If INSIDE EU

Note! – The parcel must be sent as traceable and Streamit Lisa/SIR120 + associated power adapter 5V (Lisa), 12V (SIR120) must be included in the package.

Company: Royal Streaming AB
Address: Skolgatan 6
Zip code: 753 11
City: Uppsala
Country: Sweden
Attention: Support
Email: [email protected]
Phone: +46 (0)18-43 20 300

Missing Streamit Lisa/SIR120 + associated power adapter will be invoiced 2500 SEK ex VAT within 30 days. Missing power adapter will be invoiced 250 SEK ex VAT.

If outside EU
Use return shipping and apply the following information:

Product: Streamit Lisa/SIR120
Manufacture: Streamit
Model: Lisa or SIR120, depending on model
HS-code: 8517.69.00
Country of orgin: Made in China / Made in EU = Made in the Netherlands
Dimensions: 12,5 x 22 x 4,5 cm (L x W x H)
Weight: 0,750kg
Value: 2499 SEK

Product: Power adapter (5V/12V)
Manufacture: Streamit
Model: MFL A25050500600DP
HS-code: 8504.40.00
Country of orgin: Made in China
Dimensions: Piece
Value: 1 SEK (associated product to Streamit Lisa/SIR120)

No problems to report.