Support FAQ - Play Computer/Royal Streaming Play is online but no music is playing Question: What happened once the music disappeared? Did someone do something at that point and can you go back to that setting where it actually did work? Troubleshooting Please check that the 3,5mm cable is fully connected to both your computer and your amplifier/transmitter input Please check that you amplifier/transmitter is on Please check that the correct speakers are chosen to play Please check that computer volume is set to highest possible (100%) Please check that the input volume and master volume is set according to your daily standard Please change Line out on your computer Please change input on your amplifier. Do not forget to also change input to be played. Please ex-change sound cables Please try to play from another service, such as YouTube Contact your sound system supplier – One of them might be listed below. Loud of Sweden: [email protected] Audio Pro (Business, Sonab): Submit a Audio Pro ticket Sonos: Get support The music is ”choppy”, i.e. stopping and starting Please ensure that the sound cable that is connected to computer Line Out and your amplifier/transmitter isen’t ”glitching” Please contact your sound system supplier – One of them might be listed below. Loud of Sweden: [email protected] Audio Pro (Business, Sonab): Submit a Audio Pro ticket Sonos: Get support The music is repetitive If you’re online, you’ll receive music updates according to the agreement (no problem). If you still want to talk to us about it, please contact us. The music start and/or stop is incorrect Your music is programmed to play during a certain time schedule, probably in line with your opening hours. It starts at time “A” and stops at time “B”. If you experience that your app is incorrect configured, please contact us. Still need help? Reach out to our support team – we’re here to help. Our goal is to respond within two hours, Monday to Friday, 09:00–17:00 CET, or by the next working day at the latest. Phone: +46 18-432 03 00 Mail: [email protected] Installation guide
