FAQ - Play

Question: What happened once the music disappeared? Did someone do something at that point and can you go back to that setting where it actually did work?

Troubleshooting

Loud of Sweden: [email protected]
Audio Pro (Business, Sonab): Submit a Audio Pro ticket
Sonos: Get support

1. Please ensure that the sound cable that is connected to computer Line Out and your amplifier/transmitter isen’t ”glitching”
2. Please contact your sound system supplier – One of them might be listed below.

Loud of Sweden: [email protected]
Audio Pro (Business, Sonab): Submit a Audio Pro ticket
Sonos: Get support

If you’re online, you’ll receive music updates according to the agreement (no problem). If you still want to talk to us about it, please contact us.

Your music is programmed to play during a certain time schedule, probably in line with your opening hours. It starts at time “A” and stops at time “B”. If you experience that your app is incorrect configured, please contact us.

1. Go to https://play.royalstreaming.com
2. Enter your email address
3. Enter your password
4. Click Continue

You will now access your dashboard where you play music and mange locations if you have manager access.

1. Login to Royal Streaming Play
2. Select Locations
3. Choose your location / zone
4. Click the play button to start the music

You can also:

• Adjust the volume
• View current playing channel
• Manage available music

1. Open Locations
2. Select the location you want to manage
3. Click Music
4. Choose your preferred music channel

The new channel will automatically start playing.

Note:
If music is already playing, the current track will finish first before switching channel. In some cases it may take up to two tracks before the new channel starts.

If you forgot your password:

1. Go to https://play.royalstreaming.com
2. Click Forgot your password?
3. Enter your email address
4. Open the email from Royal Streaming
5. Click Reset Password
6. Choose a new password

Password requirements:

• Minimum 8 characters

1. Login to Royal Streaming Play
2. Open your Profile
3. Select password settings
4. Enter your new password
5. Save your changes

Your new password will be used the next time you login.

Users with Manager permissions can invite other users.

1. Select Locations
2. Click Edit next to your location
3. Enter the user’s email address
4. Select user permissions
5. Click Send invite

The user will receive an invitation email.

Emails are sent from:

[email protected]

Web browser

Royal Streaming Web
https://play.royalstreaming.com

Supports:

• Chrome
• Safari
• Modern browsers

iPhone & iPad

Application: Royal Streaming Next

Requirements:

• iOS 15.1 or newer

Android devices

Application: Royal Streaming Next

Requirements:

• Android 7.0 or newer